TERMS AND CONDITIONS

 
 
RENTAL (GENERAL)
The client has accurately represented the listed information and it is true and correct. Prior to rental the client shall present a personal document confirming his/her identity. The undersigned certifies that s/he has received instructions for proper use of the sports goods or equipment and was familiar with the risks associated with the use of sports goods or equipment before renting sports goods or equipment which is owned by Alpinsport, Bohinjsko jezero, d.o.o., Ribčev laz 53, 4265 Bohinjsko Jezero, Slovenia (hereinafter the Borrower). The client acknowledge that s/he rents sports goods or equipment voluntarily, on his/her own responsibility and s/he is aware of and accept the risks and potential dangers associated with the use of rented sports goods or equipment. The client declares that s/he will follow the received instructions for the use of sports goods or equipment strictly, and undertake that s/he will handle rented objects with care and not leave them unattended during rental. After the expiry of the rental of sports goods or equipment the client undertakes to return them in the state in which s/he took, and will recover any material or immaterial damage caused by the wrongful or negligent conduct of the rented equipment or as a result of failure to comply with the instructions received for use of the equipment. Borrower is not responsible for any damage, loss or theft of client's personal goods or equipment during rental. Sports equipment is not rented to persons under the influence of alcohol, drugs or other psychotropic substances, as well as to the mentally and physically disabled, who could endanger their of other persons' safety if they are not accompanied by their parents or authorised adult. If the client has any health problems, s/he should consult the staff of Alpinsport, Bohinjsko jezero, d.o.o. Rented equipment is technically flawless (prior to rental, client can verify the condition with Alpinsport's representative), users are informed on the basic instructions for use. Rental of sports equipment is provided on the responsibility of clients, at rental, clients shall be held liable for all damages, caused on themselves, rented equipment, other equipment and items, as well as on third persons. Services are to be paid before, during or after the performed service. Sports equipment shall not be rented to persons younger than 15 years, if they are not accompanied by their parents or authorised adult. Alpinsport, Bohinjsko jezero, d.o.o. shall not be held liable for items which the client deposits during the activity or rental in the branch unit of Alpinsport, Bohinjsko jezero, d.o.o., or in the vehicle that is intended for performing the activity.
 
SUMMER RENTAL
Equipment rental is charged at half-hour interval. Rental of boats is adjusted to weather and water conditions. Boats shall not be rented to persons, younger than 15 years, if they are not accompanied by their parents or other authorised adults. Alpinsport is obliged to ensure constant monitoring of borrowed boats and the presence of a person trained in water rescue during working hours. Navigation on the Sava Bohinjka river is permitted from 10:00 to 17:00 from 1 April to 31 May and from 1 September to 31 October, and from 9:00 to 19:00 from 1 June to 31 August.
 
WINTER RENTAL
Equipment rental is charged at daily interval. The client undrestands that the binding system cannot guarantee the user's safety. In downhill skiing, the binding system will not release at all times or under all circumstances where release may prevent injury or death. In snowboarding, cross-country skiing and snowshoeing the binding system will not ordinarily release during use; these bindings are not designed to release as a result of forces generated during ordinary operation. The client agrees to use the rented equipment at his/her own risk.
 
ACTIVITIES (GENERAL)
The client has accurately represented the listed information and it is true and correct. The client certifies that before the activity s/he has been informed with the implementation of the activities and that s/he has received instructions on how to use the equipment and that the organizer informed him/her with the risks associated with the implementation of activities. Client confirms that s/he participates the activities voluntarily, on his/her own responsibility and s/he is aware of and accept the risks and potential dangers associated with the activity. The client declares that s/he will adhere strictly to the instructions received by the organizer and will not endanger himself/herself or other participants in the activities. The client declares that s/he will follow the received instructions for the use of sports goods and equipment strictly, and undertake that s/he will handle organizer’s objects with care and not leave them unattended during activity. The client undertakes that s/he will recover any material or immaterial damage caused by his/her fault due to negligence or as a result of failure to comply with instructions of the organizer. Alpinsport, Bohinjsko jezero, d.o.o., Ribčev laz 53, 4265 Bohinjsko Jezero, Slovenia is not responsible for any damage, loss or theft of personal goods or equipment during the activity. All tourist information and information about mountaineering and activities organized by Alpinsport is given in good faith. The staff of company Alpinsport, Bohinjsko jezero, d.o.o. is not held responsible for any mistakes on given information.
 
WINTER ACTIVITIES
Group courses are organised if at least four (4) persons register for an individual activity. If fewer persons are registered for the group course, the course is adapted as follows: 3 persons in a group - the course period is shortened by 25% 2 persons in a group - the course period is shortened by 50% 1 person in a group - the course period is shortened by 75% The maximum number of participants in a group: 10 beginners or 12 advanced persons. Courses start and finish at the ski school’s PLACE OF ASSEMBLY. The group waits for those who are late at the place of assembly for 5 minutes. When a course or individual course starts or finishes one of the parents or authorised adult should be present with course attendants, younger than 15 years. One individual hour lasts 55 minutes. Clients participate all activities, organised by Alpinsport, Bohinjsko jezero, d.o.o., on their own responsibility.
 
PERSONAL DATA
With client's signature s/he authorizes the collection, use, processing and storage of the above personal data in compliance with the Personal Data Protection Act (ZVOP -1) for the purpose of marketing of the organizer. The client may at any time require from the organizer to permanently or temporarily discontinue the use of my personal data for marketing purposes. In this case, the organizer is obliged to prevent the use of his/her personal data for marketing purposes within 15 days and inform him/her about this in the next 5 days.
 
CLIENT'S CANCELATION or MODIFICATION
Client has the right to cancel services. Cancellation should be made at a person or unit, where the services were ordered. Costs reimbursement amount depends on the time, when the client submits the cancellation. In case of cancellation, the client shall be obliged to settle the following costs: Cancellation made 3 days to 24 hours before the assumed date of service: 10% of service price Cancellation made 24 hours before the assumed date of service: 100% of service price No cancellation, no participation at activity: 100% of service price If the client cancels the service during its implementation, the client shall not be entitled to any reimbursement of costs or purchase price. In case the terms for the reimbursement of costs are determined otherwise in the programme, the latter shall apply. If the client modifies the programme during its performance, discounts from the initial programme are not transferred to the new programme, but are considered regarding the newly modified programme. In case the terms for the reimbursement of costs are determined otherwise in the programme, the latter shall apply.
 
ALPINSPORT'S CANCELLATION or MODIFICATION
Alpinsport, Bohinjsko jezero, d.o.o. shall not be held liable for any modification of programme due to force majeure that occurs during the performance of activities. In such case, Alpinsport can ensure modified services, considering the available possibilities. If Alpinsport, Bohinjsko jezero, d.o.o. cancels the order, the client shall be entitled to entire reimbursement of paid price for the ordered service. Partial closure of ski centre due to bad weather conditions or technical problems do not present the reason for cancelling the programme. Alpinsport, Bohinjsko jezero, d.o.o. shall not be held liable for public transport means delays, and not for any modifications of programmes that would occur due to such delays.
 
TERMS & CONDITIONS WEB SHOP
General terms and conditions for web shop www.alpinsport.si have been prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS and international codes for e-commerce.
The online store www.alpinsport.si (hereinafter referred to as "store") is operated by Alpinsport, Bohinjsko jezero, d.o.o., Ribčev Laz 53, 4265 Bohinjsko Jezero as a provider of e-commerce (hereinafter referred to as "provider"). Software for store is provided by the company TrekkSoft AG, Hauptstrasse 15, 3800 Matten b. Interlaken, Switzerland (hereinafter referred to as "TrekkSoft"). Upon registration the system requires consumer‘s username, which is equal to his/her e-mail. Username unambiguously defines and connects with the data input. By registering, the visitor becomes a user and acquires the right to purchase. All payments made through the online store are made via TrekkSoft system.
General terms of address the operation of the store, user rights and business relationship between provider and customer.
General terms and conditions of TrekkSoft can be found on their web site: https://www.trekksoft.com/en/legal
 
ACCESSIBILITY OF INFORMATION
Provider is committed to customer to provide the following information:
a) the identity of the company (name and place of business, register number)
b) the contact details which enable fast and efficient communication (e-mail, phone)
c) the main characteristics of the goods or services (including after-sales services and guarantees)
d) the availability of products (each product or service that is offered on the site, should be available within a reasonable period of time)
e) delivery of the product or the execution of services (mode, place and time of delivery)
f) all prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs,
g) the method of payment and delivery
h) the duration of the offer,
i) the period within which it is possible to withdraw from the contract and conditions for withdrawal; In addition, also on whether and how much it costs the buyer to return the product,
j) an explanation of the appeal process, including all the information on the contact person or department for contacts with customers.
 
PAYMENT METHODS
The provider offers the following methods of payment:
1. By paying via the Internet payment provided by TrekkSoft (credit / debit card)
2. By cash or credit card at the company address or its business units
3. By paying on the bank account of the company Alpinsport, Bohinjsko jezero, d.o.o. (According to the offer / invoice)
Provider issues an invoice on a durable medium, with a breakdown of costs.
 
PRICES
Regular prices indicate prices applicable to web shop www.alpinsport.si Prices are valid at the time of contract and have no predetermined force. All prices include VAT, unless expressly provided otherwise. Prices are valid in the case of payment by the above methods of payment under the above conditions. Despite enormous efforts to ensure that the most up to date and accurate information, it may happen that the pricing information is incorrect. In this case, or in the event that the price change between the article order processing, provider will allow cancellation of the purchase, but will also offer customer service solution that will go to the mutual satisfaction.
The purchase agreement between the provider and the buyer is concluded at the moment when the provider confirms the order. From this moment on, all prices and other terms are fixed and apply to the provider as the customer.
Storing the purchase contract or invoice.
Invoice is issued before, during or after the service. A copy is kept at the company Alpinsport, Bohinjsko jezero, d.o.o. and can be sent again electronically or in written form on the request of the buyer.
 
THE PURCHASE PROCESS
1. Booking and payment of services
In the TrekkSoft system buyer reserves dates, completes the personal data that are necessary for the organization of activities (personal data, age, height, knowledge, ..) and finally execute payment services to be provided.
2. Order confirmed
By e-mail buyer receives a voucher of the reservation date and activities, proof of payment and, if necessary, a more detailed description of the activities.
3. Provision of services
Execution of the services is at an agreed location on the basis of general business conditions.
 
THE RIGHT TO WITHDRAW FROM THE PURCHASE
The buyer has the right to withdraw from the purchase on the basis of general business conditions. Based on the general terms and conditions, the customer can demand the return of the purchase price which must be transferred to customer’s bank account within 15 days. We also provide replacement of activities. The cost to the consumer in connection with the cancellation of the contract is the cost of bank transactions in the TrekkSoft system.
 
COMMUNICATION
The provider will contact the user via means of distance communication only if a user does not explicitly object.
Advertising e-mails will contain the following:
- Will be clearly and unambiguously marked as advertisements,
- Sender will be clearly evident,
- Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
- Will clearly show the way to unsubscribe from receiving advertising messages,
- If the customer wishes not to receive advertising messages, the provider will specifically honor.
 
DISCHARGE FROM LIABILITY
Provider shall use its best efforts to ensure promptness and accuracy of the data published on its pages. Nevertheless, it may be the service or price change so rapidly that the provider fails to correct the information on the website. In this case, the buyer will be informed about the changes and to cancel the order or replacement of booked services.
 
COMPLAINTS AND DISPUTES
Provider respects the existing consumer protection legislation. The provider is after all reasonable efforts to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect by the phone or by e-mail. The procedure for submitting complaints is available on the web site, easy to use and confidential. Provider confirms receiving the complaint within five working days, informs the customer how long it will be dealt with and keeps the customer informed of the proceedings.
 
 
CEO,
Andrej Podlipnik
Alpinsport, Bohinjsko jezero, d.o.o.
Ribčev Laz 53
4265 Bohinjsko Jezero
Slovenia
  • Send-inquiry

  • Opening-times

  • Alpinsport RIBČEV LAZ:
    vsak dan / every day
  • 09:00 - 18:00

  • Alpinsport VOGEL:
    15.12. - 10.4.
  • 9:00 - 16:00
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  • Alpinsport,
    Bohinjsko jezero, d. o. o.
    Ribčev Laz 53
    4265 Bohinjsko Jezero

    Map
    email: info@alpinsport.si

    Alpinsport Ribčev Laz
    Tel/Fax: +386 (0)4 5723 486
    Mob: +386 (0)41 91 88 03

    Alpinsport Vogel
    Tel: +386 (0)41 83 20 76



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